Order cancellation

To request cancellation, contact us promptly with your order number, the email used at checkout and the items concerned.

We will check whether dispatch can still be stopped; sending a request does not guarantee that a parcel can be recalled.

If the parcel has already left, contact us for return arrangements and the correct return address. Applicable withdrawal rights remain unaffected.

Returns can be requested free of charge within 30 days of receipt. Refunds normally use the original payment method; consult our returns and refunds page for the process.

Before using hokaoneone.nz, please read the following information.

Nothing on this page limits your mandatory statutory rights.

For an order enquiry, describe the issue and identify the affected item.

Our customer service helps with products, orders and returns.

For help, email [email protected].

If an item arrives damaged, photos can help us investigate; they are not a condition of your legal rights.

For order questions, include the order number; never email passwords or complete payment-card details.

The default shop market is NZ, with NZD as its base currency; check the actual checkout display.

Please contact us if you need help with an individual case.

hokaoneone.nz
NZ · NZD
[email protected]