Expédition et livraison
Shipping & delivery
The following notes describe this part of your experience at hokaoneone.nz.
For help, email [email protected].
Shipping is free for orders accepted by the checkout.
The current estimated delivery window appears with the product; it is not a fixed promise for future orders.
Check your delivery address before ordering and contact us if a delivery is late or incomplete.
Nothing on this page limits your mandatory statutory rights.
The default shop market is NZ, with NZD as its base currency; check the actual checkout display.
For order questions, include the order number; never email passwords or complete payment-card details.
Our contact page is the starting point for further assistance.
hokaoneone.nz
NZ · NZD
[email protected]
Delivery address and availability
Enter the destination address accurately, including any necessary apartment details and postal code. The destination must be accepted by checkout. A market or currency selector does not by itself confirm that every product can be delivered to every address.
Shipping charges and estimated dates
Shipping is free for accepted orders. Read the product and checkout information for the delivery estimate applying to your purchase and keep the order confirmation. Dates shown for a particular visit or product are estimates for that purchase, rather than a permanent delivery promise for later orders.
Dispatch and tracking
Where a tracking reference is available, use the link or reference in the dispatch message. Tracking may only update after the carrier first scans the parcel. If items are sent in separate parcels, the tracking references and delivery dates may differ.
Address changes and delays
If you notice an address error, email [email protected] promptly with your order number and the correction. We will check whether a change is still possible. If the stated delivery window has passed, contact us so we can investigate rather than assuming that a shop status alone confirms receipt.
A missing, damaged or incomplete delivery
Check delivery messages and any recipient or safe place you authorised. Tell us which items are missing or damaged and retain useful packaging and tracking information. We will review the delivery with the relevant provider; your mandatory remedies for non-delivery or faulty goods remain available.